Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of thenuviaclinic.com (the “Site”) and any online features or services we provide through the Site. By using the Site, you agree to these Terms. If you do not agree, do not use the Site.

Need help? Contactsupport@thenuviaclinic.com.

1) Who we are

The Site is operated by Nuvia Clinic, LLC (“NuVia,” “we,” “us,” or “our”).

2) Not for emergencies

The Site is not designed for medical emergencies. If you think you are having a medical emergency, call 911 immediately or go to the nearest emergency room.

3) Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Site or request services. By using the Site, you represent that you meet this requirement.

4) Services, telehealth, and clinical decisions

NuVia may offer access to telehealth consultations and medically guided weight management services. Any medical services are provided by licensed clinicians or under appropriate clinical supervision, and availability may depend on your location and clinician licensure requirements.

No guarantee of treatment. Completing an online form, scheduling, or payment does not guarantee that you will be approved for treatment or receive any particular medication, dosage, or care plan. Clinical decisions are made by licensed providers based on medical appropriateness.

5) Site content

Content on the Site is provided for general informational purposes and may not be complete or up to date. It is not a substitute for professional medical advice, diagnosis, or treatment. See ourMedical Disclaimer for additional details.

6) User accounts and portal access

Certain features may require creating an account or using a portal provided by a third party. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately atsupport@thenuviaclinic.com if you suspect unauthorized use.

7) Payments, refunds, and cancellations

Prices, fees, and payment options (including third-party pay-over-time providers, where available) may be displayed on the Site. Taxes or shipping (if applicable) may be added at checkout. Payment processing may be handled by third-party processors.

• Refunds/cancellations: Refund eligibility and cancellation timing may vary based on the service purchased and whether services have already been rendered.
• Chargebacks: If you initiate a chargeback without first contacting us, we may suspend access while we investigate.
• Third-party financing: If you choose a financing option, your relationship with that provider is governed by their terms and privacy policy.

For the current refund/cancellation process, contactsupport@thenuviaclinic.com.

8) Acceptable use

You agree not to misuse the Site. This includes, without limitation:

• Attempting to gain unauthorized access to the Site or its systems
• Interfering with Site operation or security features
• Submitting false, misleading, or fraudulent information
• Using the Site to violate any law or regulation
• Uploading or transmitting malware, harmful code, or abusive content

9) Intellectual property

The Site and its content (including text, graphics, logos, and design) are owned by NuVia or our licensors and are protected by intellectual property laws. You may view, download, and print pages for your personal, non-commercial use only. Any other use requires our written permission.

10) Third-party services and links

The Site may integrate or link to third-party services (such as scheduling, portal access, payments, analytics, or embedded content). We do not control those third parties and are not responsible for their content or practices. Your use of third-party services is governed by their terms and policies.

11) Disclaimers

The Site and services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

12) Limitation of liability

To the fullest extent permitted by law, NuVia will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, resulting from your use of the Site or inability to use the Site.

Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.

13) Indemnification

You agree to indemnify and hold harmless NuVia and its owners, clinicians, employees, contractors, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your misuse of the Site, violation of these Terms, or violation of any law or the rights of any third party.

14) Changes to the Site or Terms

We may modify or discontinue the Site (in whole or part) at any time. We may also update these Terms. When we do, we will revise the “Last updated” date at the top. Your continued use of the Site after changes means you accept the updated Terms.

15) Governing law

These Terms are governed by the laws of the state where NuVia is organized and operates, without regard to conflict of law principles. If you have a question about jurisdiction-specific terms, contact us atsupport@thenuviaclinic.com.

16) Contact us

Questions about these Terms? Emailsupport@thenuviaclinic.com.